Shipping policy
Shipping Cost – FREE Nationwide Shipping!
We pride ourselves in being one of the fastest to ship in the industry. All our products are shipped FREE (Standard CURBSIDE Delivery Service) to anywhere in the mainland contiguous USA. Excludes AK, HI, and any US territories or islands located off the mainland.
Shipping Method – Large Item Delivery
Our structures are large and too heavy to ship via package delivery carriers such as UPS and FedEx. Contracted Home Delivery freight carriers deliver our structures by Standard CURBSIDE Delivery Service. Home Delivery carriers provide tailgate delivery to your address. Upon delivery the driver is only required to take products to the curb, your driveway, or entrance of delivery address. The carrier is not responsible for bringing merchandise into your home, uncrating, installing, or removing packing materials. Home Delivery freight is different than standard UPS or FedEx and you will be responsible for carrying the product from the drop off point to its place of setup. When you are ordering a large item, please keep in mind that you may need assistance to help you move the product to its place of setup when it arrives. StorageShedShop.com is not responsible for any restrictions due to geographic location, inaccessible roads (dirt, gravel, dead ends, single lane, low hanging wires etc.), local covenants, neighborhood association laws, or any other restrictions that would prevent the delivery of your shipment. If you have any delivery restrictions that would prevent a large truck from accessing delivery to the curb of your property, please contact us prior to ordering. StorageShedShop.com will not be responsible for any shipping costs incurred for undeliverable merchandise for any reason and if delivery fails to complete for such reason these costs will be deducted from the customer refund. StorageShedShop.com will not be responsible for any costs incurred for special delivery fees delivering to an inaccessible area with special requirements. Additional delivery fees for special requirements will be responsibility of the customer to pay for such added services. If a change of address is required after the order has shipped, the carrier will charge a fee for this service called a reconsignment fee, all reconsignment service fees will be the responsibility of the customer. Some remote locations are not serviced by our Home Delivery carriers, and we do not guarantee delivery to these areas.
Order Confirmation
As soon as you place your order, you will receive a confirmation email meaning that we have received your order in our system and pre-authorized your credit card for the purchase. Once the order is received, we will automatically start processing your order.
Order Processing Time
Our structures are large and heavy items and require extra handling time for fulfillment to ensure your order gets shipped accurately and efficiently, in most cases your order is shipped within 2-3 business days of being placed. Due to the larger size of our products, we do not offer express shipping options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at info@StorageShedShop.com. We ship only to mainland contiguous USA. Excludes AK, HI, and any US territories or islands located off the mainland.
Estimated Time of Arrival
Our structures are large and heavy items and cannot be shipped by UPS or FedEx. Due to their size and weight, they must be delivered by specialized Home Delivery freight carriers. Once shipped, depending on your location and proximity to the warehouse where products are being shipped from, orders should arrive within 5-10 business days (does not include Order Processing Time or weekends). If the expected delivery date for your order would fall outside of the 5-10 business day timeframe, our customer service team will reach out to you to confirm. Please allow extra time for delivery to remote addresses.
Back-ordered Items
When you see “Estimated Restock Date” just above the “Add to Cart” button that means that the item will be restocked in the warehouse approximately on that date. Although we make every effort to have all items shown on our website are in stock or show the item marked as “Backordered”, occasionally an item may be ordered while being ordered by another shopper. If an item is out of stock, you will be contacted as soon as possible. You will have the option of waiting for the backordered item, choosing a replacement item, or cancelling the backordered item all together.
Damaged Merchandise
It is important to inspect the package when it arrives to make sure the items are all there and in good condition. Damages caused from transit should be noted on delivery slip, if merchandise has shipping damage at time of delivery, customer should indicate “damaged” on the delivery slip and accept the delivery. Notify us immediately within 48 hours and send brief description of the damage or missing part along with photos of the damage to info@StorageShedShop.com. We will replace damaged or missing parts free of charge right away. Please refer to our Return & Refund Policy for more information.
You refuse the delivery of your order, and it comes back to us
Refusal to accept delivery of your order after it ships, and it comes back to us will result in a refund minus all costs incurred by StorageShedShop.com to facilitate the order.